Cart is empty Terms & Conditions
Last updated: 23 September 2026
About These Terms
These Terms & Conditions explain the rules that apply when you use the ENFELS HAT website or purchase products from us.
ENFELS HAT is the trading brand of ENFELS LIMITED, company number 14839315. The website is operated by ENFELS LIMITED.
By using this website or placing an order, you agree to these Terms & Conditions where they apply to your use of the website or your purchase. If you do not agree with these terms, please do not use the website or place an order.
Nothing in these terms is intended to remove or restrict any legal rights that you have as a consumer.
1. About ENFELS HAT
ENFELS HAT sells hats and related headwear products through its website. Our collection may include caps, beanies, bucket hats and other hat styles made available from time to time.
We sell products to individual customers as well as businesses, including retailers, online sellers and businesses purchasing hats for their own commercial activities.
ENFELS HAT does not provide printing, embroidery or other customisation services unless a specific service is expressly offered on the website or agreed separately in writing.
2. Using Our Website
You may use this website for lawful purposes and in accordance with these terms.
You must not use the website to:
- break any applicable law or regulation;
- attempt to gain unauthorised access to the website or its systems;
- introduce malicious software or other harmful material;
- interfere with the normal operation or security of the website; or
- copy, reproduce or commercially exploit website content without permission.
We may restrict or suspend access where reasonably necessary to protect the website, our customers or our business, including where there is evidence of misuse or security concerns.
3. Product Information
We aim to provide accurate descriptions, photographs, colours, sizes and other information for our products.
Product photographs are provided for illustration and may appear slightly different depending on your screen, device settings or lighting conditions. Minor variations in colour or appearance do not necessarily mean that a product is defective.
Where a product has specific material, size, colour or care information, the relevant information will be shown on the product page where available.
Our products remain subject to availability. We may update or remove products from the website from time to time.
4. Prices and Charges
The price payable for a product will be shown on the website before you complete your order.
Any applicable delivery charge will be shown separately before you place your order, unless the delivery arrangement has been agreed separately with you.
Where applicable, taxes or other mandatory charges will be included or clearly displayed as required by law.
We take reasonable care to ensure that prices and product information displayed on the website are accurate. If we identify a genuine pricing or information error before accepting an order, we may contact you to correct the error or cancel the affected order and provide a refund where appropriate.
5. Placing an Order
When placing an order, you are responsible for checking that the product selection, quantities, delivery details and other information you provide are correct.
The website will provide reasonable opportunities for you to review and correct your order before it is submitted.
Submitting an order is a request to purchase the selected products. An order confirmation may acknowledge that we have received your order, but this does not necessarily mean that the order has been accepted.
A contract for the purchase of products is formed when we accept your order and confirm that the products will be supplied.
If we cannot accept an order, for example because a product is unavailable or there is an error affecting the order, we will contact you where reasonably possible and refund any payment that has already been taken for products we cannot supply.
6. Payment
Payment methods available for online orders will be shown during checkout.
You must provide accurate payment and billing information when placing an order.
Payment processing may be handled by the payment provider made available through our website. Payment details are processed in accordance with the relevant payment provider's systems and terms.
For approved trade customers, we may accept orders on an invoice basis. Where an invoice is issued, the payment due date and any other payment requirements will be stated on the relevant invoice or agreed order terms.
Where payment is required before dispatch, we may delay dispatch until the required payment has been received.
7. Product Availability
We aim to keep product availability information reasonably up to date, but stock can change between the time an item is viewed and an order being processed.
If an ordered product becomes unavailable before we can fulfil the order, we will contact you where reasonably possible and explain the available options.
Where we cannot supply a product for which payment has already been taken, we will arrange an appropriate refund.
8. Delivery
Our delivery arrangements, processing times, delivery charges and information about delivery issues are explained in our Shipping Policy.
Unless a different delivery arrangement has been agreed with you, we will arrange delivery within the timeframe stated at the time of purchase or otherwise within the period required by applicable law.
You should provide a complete and accurate delivery address when placing your order.
If you believe a parcel has been damaged, an item is missing or you have received the wrong product, please contact us as soon as reasonably possible so that we can investigate the issue.
9. Returns, Cancellations and Refunds
Our returns and refund arrangements are explained in our Refund Policy.
Where you are a consumer purchasing online, you may have a statutory right to cancel an order within the applicable cancellation period. Our policies explain how to exercise this right.
Nothing in these terms removes or limits your statutory rights in relation to products that are faulty, not as described, or otherwise do not meet the requirements imposed by applicable consumer law.
Where a product is faulty, damaged, incorrect or otherwise does not conform to the contract, we will deal with the matter in accordance with your applicable legal rights.
10. Trade and Wholesale Orders
ENFELS HAT supplies hats to businesses including retailers, online sellers and print or embroidery businesses purchasing products for commercial use.
Trade customers may be required to register an account or provide business information before accessing certain wholesale products, prices or ordering arrangements.
Wholesale orders may be subject to specific quantities, pricing, delivery arrangements or payment terms agreed between ENFELS HAT and the customer.
Where an order is supplied on an invoice basis, the terms shown on the invoice or separately agreed order confirmation may apply in addition to these website terms.
Consumer cancellation rights apply only where the customer qualifies as a consumer under applicable law. A business purchasing products for its trade, business or profession does not automatically receive consumer cancellation rights.
Nothing in these terms affects any legal rights or protections that apply to a business customer under applicable law.
11. Accounts and Customer Information
If you create an account, you must provide information that is accurate and kept reasonably up to date.
You are responsible for keeping your account login details confidential and should notify us if you believe your account has been accessed without your permission.
You must not use another person's account or provide false information when registering for an account.
We may suspend or close an account where reasonably necessary because of misuse, security concerns, fraud or a material breach of these terms.
12. Website Content and Intellectual Property
The content of this website, including text, product descriptions, photographs, graphics, logos, page layouts and other materials, belongs to ENFELS LIMITED or is used with permission.
You may view and use the website for your normal personal or business purchasing activities.
You must not reproduce, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services, such as payment, delivery, website hosting or other technology providers.
Third-party services may have their own terms and privacy policies. We are not responsible for the content or operation of websites that we do not control.
14. Our Responsibility
We are responsible for supplying products in accordance with the contract and applicable law.
Nothing in these terms excludes or restricts liability where doing so would be unlawful. This includes liability that cannot legally be excluded or limited, such as liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to goods.
For consumer purchases, nothing in these terms is intended to reduce the protections provided by applicable consumer law.
For business customers, any limitation or allocation of responsibility will be interpreted subject to applicable law and the circumstances of the relevant order.
15. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where this is caused by circumstances outside our reasonable control, such as serious disruption to transport networks, natural events, major infrastructure failures or other events that could not reasonably have been prevented.
Where such an event affects an order, we will take reasonable steps to keep you informed and minimise the effect on the order.
This section does not remove or restrict any consumer rights that apply to cancellation, refunds or other remedies under applicable law.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, ordering arrangements or legal requirements.
The version displayed on this page will show the latest update date.
Changes will normally apply to orders placed after the updated terms become effective. We will not use an updated version to change the agreed terms of an existing order without an appropriate legal basis or your agreement.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, this does not remove any mandatory rights or protections available to you under the laws that apply to your circumstances.
Any dispute will be dealt with by the courts having appropriate jurisdiction under applicable law.
18. Contact Us
If you have a question about these Terms & Conditions, an order or any other matter relating to the website, please contact us.
ENFELS HAT
Operated by ENFELS LIMITED
Company number: 14839315
58 Knighthead Point The Quarterdeck,
Poplar, London,
England, E14 8SS
Email: orders@enfelshat.com
Phone: 020 7515 0713
These Terms & Conditions should be read together with our other website policies.
Shipping Policy | Refund Policy | Privacy Policy | Cookie Policy
ENFELS HAT may update this page when necessary. Please check the latest version before placing a new order.