Refund Policy

Last updated: 23 September 2026

About This Policy

ENFELS HAT supplies physical hats including caps, beanies and bucket hats to customers in the UK and, where agreed, elsewhere in Europe.

ENFELS HAT primarily supplies trade and business customers. Where an order is accepted from a consumer purchasing for personal use, the statutory consumer cancellation and refund rights that apply to that purchase will be respected.

First Return or Exchange

For an eligible first return or exchange relating to an order, ENFELS HAT will cover the reasonable cost of returning the item.

Please contact us before sending the item back. We will provide the return instructions and, where applicable, the return method to use.

The first-return arrangement applies to one return or exchange relating to the same order. It does not remove or reduce any statutory rights that apply where goods are faulty, damaged, incorrect or not as described.

Further Returns or Exchanges

If the same order requires another return or exchange after the first return or exchange has already been completed, the customer will normally be responsible for the return delivery cost.

This applies to further change-of-mind returns or exchanges where the goods are otherwise suitable for return. It does not affect any legal remedy that applies because goods are faulty, incorrect or not as described.

Changing Your Mind

If you are a consumer buying online, you normally have the right to cancel your order within 14 calendar days after the day you receive the goods without giving a reason.

Where an order is delivered in separate packages, the cancellation period normally runs from the day after the final item in the order is received.

You must tell us clearly that you want to cancel within the applicable cancellation period. You do not have to use a particular cancellation form.

How to Request a Return

Please contact us at the following email address before returning your order:

Email: orders@enfelshat.com

Please include your order number, name and a clear description of your request.

We will provide the appropriate return instructions and return address.

Returning the Goods

For a statutory consumer cancellation, the goods must be sent back within 14 calendar days after you tell us that you have cancelled the order.

The goods should be returned in their original condition and with reasonable care taken while they are in your possession.

Customers may inspect a hat to the extent reasonably necessary to check its nature, characteristics and fit. A refund may be reduced where the value of the goods has been reduced by handling beyond what is reasonably necessary to inspect them.

Condition of Returned Hats

For a change-of-mind return or exchange, the hat should not have been worn, washed, altered or damaged beyond reasonable inspection.

Please return any included packaging, labels or other items supplied with the product where they are still available.

Faulty, Damaged or Incorrect Goods

If a hat is faulty, damaged before delivery, incorrectly supplied or does not match its description, please contact us as soon as possible.

Please provide your order number and, where useful, photographs of the issue. We may ask for photographs to help us assess the problem before arranging the return.

Where a product is faulty, incorrect or otherwise covered by statutory consumer rights, we will handle the matter in accordance with the rights and remedies that apply to the purchase. Our first-return and further-return rules do not restrict those rights.

How Refunds Are Made

Where a refund is due, we will normally issue it using the original payment method unless another method has been agreed.

For a statutory consumer cancellation, we may wait until the returned goods have been received or you have provided reasonable evidence that they have been sent back, whichever occurs first.

Refunds will normally be made within 14 days of the relevant point required by law.

For a statutory consumer cancellation, the refund will include the cost of our standard delivery service. Any additional amount paid for a more expensive delivery option does not have to be refunded.

Exchanges

If you would prefer a different size, colour or another available hat style, contact us before returning the product.

An exchange is subject to availability. If the requested replacement is unavailable, we will explain the available options, which may include a refund where applicable.

Trade and Wholesale Orders

ENFELS HAT supplies hats to retailers, online sellers, print businesses and other trade customers.

Trade orders are normally placed for business purposes and may be supplied under the order details and invoice issued for the purchase.

Consumer cancellation rights do not automatically apply to purchases made by a business for business purposes. Returns, cancellations and credits for trade orders will therefore be handled according to the agreed order terms, invoice terms and applicable law.

If you are placing a trade order and want to confirm the return arrangements before ordering, please contact us at orders@enfelshat.com.

Return Delivery Costs

For the first eligible change-of-mind return or exchange on an order, ENFELS HAT will cover the reasonable return delivery cost when the customer contacts us before sending the item back.

For any further change-of-mind return or exchange relating to the same order, the customer will normally be responsible for the return delivery cost.

Where the return is required because the goods are faulty, incorrect or not as described, the applicable statutory rights will take priority over this commercial return arrangement.

No Automatic Restocking Fee

We do not apply an automatic restocking fee to eligible consumer returns. Where a lawful deduction is permitted because goods have been handled beyond what is reasonably necessary to inspect them, we will explain the reason for the deduction.

Optional Cancellation Form

Customers may use the following wording when exercising a statutory cancellation right:

Refund Enquiries

For questions about returns, exchanges or refunds, please contact:

ENFELS HAT

Email: orders@enfelshat.com

Phone: 020 7515 0713

Address: 58 Knighthead Point The Quarterdeck, Poplar, London, England, E14 8SS

This Refund Policy does not affect any statutory rights that apply to your purchase. Where a mandatory legal requirement provides a right or remedy that differs from this policy, the legal requirement will apply.