Shipping Policy

Last updated: 23 September 2026

About Our Deliveries

ENFELS HAT supplies physical hat products including caps, beanies and bucket hats to customers in the UK and, where agreed, to customers elsewhere in Europe.

This Shipping Policy explains how orders are processed, dispatched and delivered. The delivery options and applicable delivery charges available for a particular order will be shown before the order is completed.

Order Processing

Orders are normally processed within 1–2 working days after payment has been confirmed or, for approved trade orders, after the applicable invoice arrangements have been confirmed.

Orders are not normally processed on weekends or UK public holidays. Where an order requires additional information before it can be dispatched, we may contact the customer before processing it.

If an item becomes unavailable after an order has been placed, we will contact the customer to discuss the available options.

UK Delivery

We deliver orders to addresses within the United Kingdom using the delivery option available for the order.

The available delivery method and delivery charge will be displayed during the checkout process before payment is submitted.

The delivery time shown at checkout is an estimate and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather or other delivery disruption.

Delivery Charges

Any delivery charge applicable to an order will be shown clearly before the customer completes the purchase.

We do not add a delivery charge after an order has been completed unless the customer has specifically agreed to an additional delivery service or a change to the delivery arrangements.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice that your delivery address is incorrect, contact us as soon as possible at orders@enfelshat.com. We will try to update the address before dispatch where this is reasonably possible.

Delayed Deliveries

Delivery dates and times provided at checkout are estimates unless a specific delivery date has been expressly agreed with the customer.

If an order is delayed, please contact us at orders@enfelshat.com and provide your order number. We will check the delivery status and provide the information available to us.

Nothing in this policy removes any delivery rights that apply to consumers under UK law.

Damaged Parcels

If your parcel arrives visibly damaged, please check the contents as soon as reasonably possible.

If the hats inside have been damaged, contact us at orders@enfelshat.com and provide your order number together with photographs of the damaged packaging and products where possible.

Missing or Incorrect Items

If an item is missing from your order or you have received a different product from the one ordered, please contact us as soon as possible.

Please provide your order number and details of the item affected. We will review the order and arrange the appropriate solution.

Trade and Wholesale Deliveries

ENFELS HAT supplies hats to retailers, online sellers, print businesses and other trade customers.

For trade orders placed directly with us, delivery arrangements, delivery charges and any agreed delivery requirements may be confirmed separately with the customer and stated on the relevant invoice or order confirmation.

Where a trade customer requires a specific delivery arrangement, please contact us before placing the order so that the requirements can be confirmed.

European Delivery

European delivery may be available for selected trade orders.

Because delivery arrangements and any applicable charges can vary by destination, customers outside the UK should contact us before placing an order if they require European delivery.

Any agreed delivery charge and delivery arrangement will be confirmed before the order is completed.

Delivery Responsibility

We are responsible for arranging delivery to the address provided with the order.

Where a carrier is used, customers should follow any delivery instructions provided by the carrier. If a parcel cannot be delivered because the customer provided an incomplete or incorrect address, additional delivery arrangements may be required.

Your Legal Rights

Where you are buying as a consumer, this Shipping Policy does not affect your statutory rights.

If an order is not delivered within the period agreed with you, or within the period required by applicable law, you may have additional rights depending on the circumstances.

Shipping Questions

For questions about delivery, please contact:

ENFELS HAT

Email: orders@enfelshat.com

Phone: 020 7515 0713

Address: 58 Knighthead Point The Quarterdeck, Poplar, London, England, E14 8SS

ENFELS HAT reserves the right to update this Shipping Policy when our delivery arrangements change. The version published on this website is the version that applies to orders placed after the stated update date.