Cart is empty Frequently Asked Questions
Find answers to common questions about ENFELS HAT products, orders, delivery, returns and trade enquiries.
Products
What types of hats do you sell?
ENFELS HAT offers a focused range of everyday headwear, including caps, beanies and bucket hats in a range of styles and colours.
Are your hats suitable for businesses?
Yes. Our hats are suitable for retailers, online sellers, print businesses and other companies looking to stock or use hats as part of their own collections.
Do you provide printing or embroidery?
No. ENFELS HAT sells hats and does not provide printing or embroidery services. Print and embroidery businesses can purchase suitable hats from us for their own production work.
Where can I find the size information?
The available size information is provided on the relevant product page. Please check the measurements before ordering, particularly when purchasing multiple hats for a business or group.
Are the colours shown on the website exact?
We aim to display product colours as accurately as possible. The appearance of a colour can vary slightly depending on your screen, browser and display settings.
Orders
How do I place an order?
Select the hat you want, choose any available options, add the required quantity to your basket and complete the checkout process. The available payment and delivery options will be shown before the order is submitted.
Can I order more than one style of hat?
Yes. You can add different hat styles, colours and available product options to the same order, subject to stock availability.
Can I change my order after placing it?
If you need to change an order, contact us as soon as possible at orders@enfelshat.com. We can only make changes before the order has been processed or dispatched where this is reasonably possible.
What happens if a product is unavailable?
If a product becomes unavailable after an order has been placed, we will contact the customer to discuss the available options. This may include waiting for stock, changing the item or arranging a refund where appropriate.
Will I receive an order confirmation?
An order confirmation or order-related email will normally be sent to the email address provided during checkout. Please check your spam or junk folder if you do not see it.
Delivery
How long does it take to process an order?
Orders are normally processed within 1–2 working days after payment has been confirmed. Trade orders may follow the processing arrangements confirmed with the customer.
Where do you deliver?
ENFELS HAT delivers to addresses within the UK. European delivery may also be available for selected trade orders. Customers requiring European delivery should contact us before ordering so that the delivery arrangements can be confirmed.
How much is delivery?
Any applicable delivery charge is shown before the order is completed. The amount may depend on the delivery option and destination.
What should I do if my parcel arrives damaged?
Please contact us as soon as reasonably possible at orders@enfelshat.com. Include your order number and, where possible, photographs of the damaged packaging and affected hats so that we can review the problem.
What if I receive the wrong item?
Contact us with your order number and details of the item received. We will review the order and arrange the appropriate solution.
Returns & Refunds
Can I return a hat if I change my mind?
If you are a consumer purchasing online, you normally have a statutory right to cancel within 14 calendar days after receiving the goods, subject to the rules that apply to your purchase. You must tell us that you want to cancel within the applicable period and then return the goods within the required timeframe.
Is the first return free?
Yes. For an eligible first change-of-mind return or exchange relating to an order, ENFELS HAT will cover the reasonable return delivery cost. Please contact us before sending the item back so that we can provide the correct return instructions.
Who pays for a second return?
If the same order requires another change-of-mind return or exchange after the first return or exchange has been completed, the customer will normally be responsible for the return delivery cost.
What if my hat is faulty?
If a hat is faulty, damaged, incorrect or does not match its description, contact us as soon as possible. We will review the issue and deal with the return, replacement or refund in accordance with the rights that apply to the purchase.
Can I exchange a hat for another size or colour?
Yes, where an exchange is available. Contact us before returning the item and tell us which replacement you require. Exchanges are subject to stock availability.
How long does a refund take?
Where a statutory consumer refund is due, it will normally be issued within the period required by law. For a cancellation, we may wait until the returned goods have been received or you have provided reasonable evidence that they have been sent back, where permitted.
Trade & Wholesale
Do you supply trade customers?
Yes. ENFELS HAT supplies hats to retailers, online sellers, print businesses and other companies looking to purchase hats for business use.
Can print and embroidery businesses buy from ENFELS HAT?
Yes. We supply hats that can be used by print and embroidery businesses for their own production work. ENFELS HAT itself does not provide the printing or embroidery service.
Do trade orders have different terms?
Trade orders may be subject to specific order and invoice terms agreed with the business customer. Delivery arrangements, payment requirements and other order details may be confirmed separately for wholesale purchases.
Can I discuss a larger order before buying?
Yes. If you are planning a larger purchase or need to discuss product availability, contact us at orders@enfelshat.com before placing your order.
Payment
How can I pay for my order?
The payment methods available for an online order are shown during checkout. Approved trade customers may also receive an invoice for their order according to the agreed trade arrangements.
Can I pay for a trade order by invoice?
Trade orders may be invoiced per order. The applicable payment arrangements and payment due date will be stated on the relevant invoice or confirmed with the customer.
Still Have a Question?
If you cannot find the information you need, contact the ENFELS HAT team and include your order number where your question relates to an existing order.
Email: orders@enfelshat.com
Phone: 020 7515 0713
Business Address: 58 Knighthead Point The Quarterdeck, Poplar, London, England, E14 8SS
The information on this FAQ page should be read together with our Shipping Policy, Refund Policy, Privacy Policy, Terms & Conditions and Cookie Policy. Where statutory consumer rights apply, those rights are not affected by the information provided on this page.