Cart is empty Privacy Policy
Last updated: 23 September 2026
About This Privacy Policy
ENFELS HAT is the trading brand used on this website. The website is operated by ENFELS LIMITED, company number 14839315.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit the ENFELS HAT website, contact us, create an account, place an order or communicate with us about our products.
We only use personal information for purposes connected with operating the website, supplying hats, handling orders, communicating with customers and meeting our legal and business obligations.
Who We Are
Trading name: ENFELS HAT
Company: ENFELS LIMITED
Company number: 14839315
Address: 58 Knighthead Point The Quarterdeck, Poplar, London, England, E14 8SS
Email: orders@enfelshat.com
Telephone: 020 7515 0713
Information We Collect
The information we collect depends on how you use the website. It may include:
- Name and contact details, such as email address and telephone number.
- Billing and delivery address.
- Order details, including products purchased, quantities, order number and delivery information.
- Account information if you create an account on the website.
- Company or business information provided when registering or contacting us as a trade customer.
- Information submitted through contact, product enquiry or wholesale enquiry forms.
- Payment and transaction information required to process an order.
- Technical information such as IP address, browser type, device information and information about how the website is accessed.
- Cookie and similar technology information as described in our Cookie Policy.
How We Receive Your Information
Most personal information is provided directly by you when you use the website.
For example, this may happen when you place an order, create an account, submit an enquiry, register as a trade customer or contact us by email or telephone.
We may also receive limited information automatically from your browser or device when you visit the website, including technical and cookie information.
How We Use Personal Information
We use personal information for the following purposes:
- To process and fulfil orders for ENFELS HAT products.
- To arrange delivery and communicate with customers about their orders.
- To process returns, exchanges, refunds and product enquiries.
- To create and manage customer or trade accounts where applicable.
- To respond to questions and enquiries submitted through the website.
- To communicate with trade customers about wholesale orders and requirements.
- To maintain website security and prevent misuse, fraud or unauthorised activity.
- To maintain business, accounting and transaction records.
- To comply with legal, regulatory and accounting requirements.
- To understand website usage and improve the website where the relevant cookies or technologies have been permitted.
Our Lawful Bases
We use different lawful bases depending on why we are processing personal information.
Contract
We use information necessary to process an order, arrange delivery, manage an account and provide the products or other services requested by the customer.
Legal Obligation
We may need to retain or use certain information to meet accounting, tax, legal, regulatory or other statutory requirements.
Legitimate Interests
We may use information where necessary for legitimate business purposes, such as responding to enquiries, maintaining website security, preventing fraud, managing business records and improving our products or website. Where we rely on legitimate interests, we consider the impact on the individual before processing the information.
Consent
Where consent is required, such as for certain non-essential cookies or optional marketing communications, we will ask for consent before carrying out the relevant processing. You can withdraw consent where applicable.
Orders and Payments
When you place an order, we use the information provided to process the purchase, confirm the order, arrange delivery and provide customer support.
Payment information is processed through the payment method or payment provider available at checkout. We do not ask customers to send complete card details to us by email.
For trade customers, we may also process company information, billing details and invoice information required to manage the business relationship and fulfil the relevant order.
Who We Share Information With
We do not sell customer personal information. We only share information where there is a legitimate business or legal reason to do so.
Depending on how you use the website, information may be shared with:
- Website hosting, website management and technical service providers.
- Payment providers where required to process a transaction.
- Delivery and courier providers where required to deliver an order.
- Email and communication providers used to respond to customers or send order-related messages.
- Professional advisers, accountants or other business service providers where reasonably necessary.
- Government authorities, regulators or law enforcement bodies where we are legally required to provide information.
We only provide the information reasonably required for the relevant purpose.
International Data Transfers
Some technology, payment, hosting, communication or other service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will use the safeguards required by applicable data protection law for that transfer.
How Long We Keep Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, unless a longer period is required by law.
Order, invoice and transaction records may be retained for the period required for accounting, tax, legal and business record-keeping purposes.
Customer enquiries are normally retained for as long as necessary to deal with the enquiry and maintain an appropriate record of the communication.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
Keeping Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to customer information is limited to people and service providers who need it for legitimate business purposes.
Marketing Communications
We may contact customers about products, orders or enquiries where this is necessary for the customer relationship.
Where marketing communications require consent, we will ask for consent and provide a clear way to stop receiving those communications. You can also contact us to withdraw your consent.
Cookies and Similar Technologies
The ENFELS HAT website uses cookies and similar technologies to provide website functionality, maintain shopping basket and checkout functions, improve security and, where permitted, understand how visitors use the website.
Some cookies are necessary for the website to operate, while non-essential cookies require the appropriate consent. More information about the cookies we use and how to control them is provided in our Cookie Policy.
Your Data Protection Rights
Depending on the circumstances and the legal basis for processing, you may have rights including:
- The right to ask for a copy of the personal information we hold about you.
- The right to ask us to correct inaccurate or incomplete information.
- The right to ask us to delete personal information where there is no valid reason for us to continue processing it.
- The right to ask us to restrict certain processing in appropriate circumstances.
- The right to object to certain processing, including direct marketing.
- The right to data portability where the relevant legal requirements are met.
- The right to withdraw consent where processing is based on consent.
These rights are subject to legal conditions and exceptions. Not every right applies in every situation.
How to Exercise Your Rights
To make a privacy request, contact us at:
Email: orders@enfelshat.com
Please describe the information or action you are requesting. We may need to confirm your identity before releasing or changing personal information.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can review the matter.
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.
Children's Information
Our website is intended for customers and businesses purchasing hats. We do not knowingly collect personal information from children for the purpose of creating customer accounts or processing orders without appropriate involvement of a parent, guardian or other person who is legally entitled to act on their behalf.
Contact Us About Privacy
If you have a question about this Privacy Policy or the way we handle personal information, please contact:
ENFELS HAT
Operated by: ENFELS LIMITED
Company number: 14839315
Email: orders@enfelshat.com
Phone: 020 7515 0713
Address: 58 Knighthead Point The Quarterdeck, Poplar, London, England, E14 8SS
We may update this Privacy Policy when our website, business processes or legal requirements change. The latest version published on this page will apply from the stated update date.